Doctor's Search

In Patient

Patients Rights & Responsibilities:

Patient’s Rights:

Exercise these rights for care without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status, or the source of payment. You have the right to:

  • Expect considerate and respectful care and to be made comfortable.
  • Respect your personal values and beliefs.
  • Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
  • Know the name of the physician, who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you.
  • Formulate advance directives. This includes designating a decision-maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives.
  • Receive information about your health status, the course of treatment and prospects for recovery in terms that you can understand.
  • Make decisions regarding medical care and receive as much information about any proposed treatment or procedure as you may need, in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or nontreatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
  • Participate actively in decisions regarding medical care. To the extent permitted by law, this includes the right to refuse treatment.
  • Expect full consideration of privacy concerning the medical care program. Case discussions, consultations, examinations and treatment are confidential and should be conducted discreetly. You have the right to be advised as to the reason for the presence of any individual.
  • Access information contained in your records within a reasonable time frame, except in certain circumstances specified by law.
  • Expect confidentiality in treatment of all communications and records pertaining to your care and stay in the hospital. Written permission shall be obtained before the medical records can be made available to anyone not directly concerned with the care.
  • Expect reasonable responses for any reasonable requests made for service.
  • Receive care in a safe setting, free from verbal, physical or mental abuse or harassment and free from corporal punishment. You have the right to access protective services including notifying government agencies of neglect or abuse.
  • Be informed of continuing health care requirements following discharge from the hospital.
  • Examine and receive an explanation of the bill regardless of the source of payment.
  • Know which hospital rules and policies apply to your conduct while you are a patient.
  • Have all patients’ rights apply to the person who may have legal responsibility to make decisions regarding medical care on your behalf.
Patient’s Responsibilities:

As a patient receiving care, it is your responsibility to:

  • Provide accurate information about your health, including your present condition, past illnesses, hospitalizations, medications, allergies to or use of any natural products and vitamins as well as any other matters that pertain to your health.
  • Provide accurate & complete information including your full name, address and other details.
  • Ask questions when you do not understand what the doctor or other members of the healthcare team tell you about the diagnosis or treatment. You should also inform the doctor if you anticipate problems in following the prescribed treatment or if you are considering alternative therapies.
  • Abide by all the hospital rules and regulations.
  • Comply with the “No smoking” policy.
  • Comply with the visitors’ policies to ensure the rights and comfort of all patients.
  • Be considerate regarding the noise levels, privacy and safety of all patients.
  • Weapons are prohibited on the premises.
  • Treat the hospital staff and other patients and visitors with courtesy and respect.
  • Be on time for appointments. Cancel or reschedule in advance as far as possible, in case of cancellation or rescheduling of the appointments.
  • Not give medication prescribed to you to others.
  • Provide complete and accurate information for insurance claims and work with the hospital and physician billing offices to make arrangements for payment.
  • Communicate with the healthcare provider if your condition worsens or does not follow the expected outcome.
  • Pay for the services billed in a timely manner as per the hospital policies.
  • Respect the fact that some other patient’s medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
  • Respect the fact that admitted patient/patients requiring emergency care may take priority over you for your doctor.
  • Follow the prescribed treatment plan and carefully comply with the instructions given.
  • Accept, where applicable, adaptations to the environment to ensure a safe and secure stay in the hospital.
  • Accept the measures taken by the hospital to ensure the personal privacy and confidentiality of your medical records.
  • Attend follow-up appointments as requested.
  • Not take any medications without the knowledge of the doctor and healthcare professionals.
  • Provide a correct & truthful history.
  • Understand the charter of rights and seek clarifications, if any.


Patients will be discharged as early in the day as possible. Discharge times for mothers and their babies
are based on the time of delivery. Your care team will provide you instructions about post hospital care including your diet, activities or other matters. Your entire care team will work with you to support your transition out of the hospital.

Planning for discharge begins when patients are admitted to the hospital. Throughout the hospital stay, the staff will work with patients, their support person(s), and their family to assess patient needs and identify resources to meet these needs. Patients may meet with a social worker or clinical resource coordinator who will discuss options for discharge, recommend a plan and coordinate the arrangements.

Social workers and clinical resource coordinators are part of the interdisciplinary care team. Social workers can link patients to community resources, such as skilled nursing and rehabilitation facilities, that meet health-related needs or concerns. They can help patients and families cope with illness or injury during their stay, and provide referrals to agencies at discharge. Clinical resource coordinators work with patients and families to arrange home care such as home nursing care and home medical equipment.

Corporates & Insurance:

Corporate Services Offered

LEAF Hospitals provides various health management plans designed to suit various kinds and sizes of organisations. With a firm focus on disease prevention and wellness check-ups, Leaf Hospitals has emerged as a key player in the corporate health care sector. Over 500 leading corporate organisations, across all segments of industry, have tied up with leaf Hospitals. The corporate services initiative of Leaf Hospitals is not merely providing world standard health care but, more importantly, bringing it within the reach of  every individual.

Corporate Services
  • Customized preventive health check-ups
  • Wide range of outpatient facilities
  • Consultation across all specialties
  • Priority admission
  • Choice of rooms
  • Multi-cuisine service
Emergency & Trauma
  • Fully-equipped ambulance, designed to handle all kinds of emergencies
  • Telemedicine services
  • Medical manpower assistance
  • Management of medical centre — designing, equipment & maintenance, providing & training manpower, medicine supplies, day-to-day operations
Other services
  • Screening camps
  • Health talks
  • Health and Wellness Workshops

While most health insurance policies offer cashless hospitalization facility and route your policy through a Third Party Administrator (TPA), it is advisable to be familiar with various terms, as well as processes.

What are network and non-network hospitals?

Network hospitals are those hospitals that your TPA has an agreement with. If you are hospitalized and admitted to a network hospital you will be eligible for cashless hospitalization, subject to the other terms and conditions mentioned in your policy being fulfilled. If you are admitted to a non-network hospital, you will have to pay the bills directly to the hospital and then seek re-imbursement through your TPA.

What does cashless hospitalization mean? Can I just walk into a hospital and get admitted for treatment free of cost?

Please be clear that there is no ‘free’ treatment. Rather, in case of cashless hospitalization, the insurance company bears the cost of treatment — either fully or partially on your behalf.

Cashless hospitalization is a facility provided by most health insurance policies. It enables an insured customer to be admitted to select hospitals and undergo the required treatment without making any direct payment. The assigned TPA mediates between the healthcare service provider (the hospital) and the insurance company and settles the bills on behalf of the insured customer.

What is the process for planned hospitalization?

In the case of a planned or scheduled procedure, you would have already consulted a doctor. The doctor may have conducted some tests and suggested a mutually convenient date for hospitalization. In such a case, you need to apply for approval of the estimated hospital expenses directly with your TPA, at least 4-5 days before the scheduled hospitalization.

If you have not applied for a pre-authorization well in advance, or if the doctor treating you advises you to get hospitalized immediately after the consultation and tests, our Corporate & Insurance Help Desk will assist you through the pre-authorization procedure.

However, please bear in mind that the Corporate & Insurance Help Desk is only a facilitator and can, in no way, influence the decision of the insurance company or the TPA regarding the approval of the likely expenses. The approval can be turned down.

What is the pre-authorization procedure for planned hospitalization?

The pre-authorization procedure involves the following steps:

  • Establish contact with the Corporate & Insurance Help Desk at the hospital.
  • At the Corporate & Insurance Help Desk, show the original health Insurance card issued to you by your TPA. You will also need to show a photocopy of the ID proof issued by a government authority, such as a PAN card, driving license, voter ID card, etc. In addition to this, you will need to hand over a photocopy of your employee ID card, in case of a corporate group insurance policy.
  • Next, collect the pre-authorization forms pertaining to your TPA.
  • Your pre-authorization form will have two sections:

General details on the health Insurance policy — to be filled in by you (the Corporate & Insurance help Desk will help you, in case you have any difficulty)

This section pertains to the treatment recommended for you — it needs to be filled in and duly signed by the doctor who is treating you. Please do not fill this section without contacting the Corporate & Insurance Help Desk.

  • Return the completed form to the Corporate & Insurance Help Desk. The personnel will verify the form and let you know in case of any discrepancy.
  • Once the form is complete in all respects, the Corporate & Insurance Help Desk will fax the form to the office of your TPA.
  • The Corporate & Insurance Help Desk will revert to you once they know about the status of the approval.
What is the process for emergency hospitalization?

In case of emergency hospitalization, the Corporate & Insurance Help Desk will take up the case on a fast track basis with your TPA. In such cases, approvals are expected to be given within 3 hours during any working day.

For cashless treatment it is mandatory for the hospital to have an approval from your TPA. In case of delay in receiving the approval, or when you cannot wait for receiving the approval owing to a medical urgency, you can proceed to undergo the treatment by paying the necessary cash deposit.

If you receive approval from your TPA after paying the cash deposit, you are entitled for refund of the cash deposit.

Does cashless hospitalization cover all medical expenses?

For complete details on the medical expenses that are covered by the policy, and those that are not covered, you need to read your health insurance policy and talk to your agent, in case of any doubts. However, in general, the expenses listed below are not reimbursable under cashless hospitalization.

  • Registration/admission fee
  • Telephone charges
  • Visitors ‘attendants’ charges
  • Ambulance charges
  • Charges for diet, which is not part of the administered treatment
  • Documentation charges
  • Toiletries
  • Non-medical expenses
  • Service charges

These need to be settled by you directly to the hospital at the time of discharge

In case of cashless hospitalization, what documents do I need to submit at the time of discharge?

All the original documents, including bills, lab reports, discharge summary and claim form, should be submitted to the hospital at the time of discharge. All these should be original documents, duly signed by you.


Cashless Access

This is a special benefit extended by an insurer or the assigned TPA to avail of medical treatment as an in-patient, without the need to pay the treatment costs upfront to the hospital. Under this procedure the payment due to the hospital will be met out either by the insurer or by the assigned TPA. After discharge from the hospital, the bills pertaining to medical expenses incurred at the hospital are sent to the insurer or the TPA for reimbursement by the hospital, subject to insurance policy and conditions. The hospital can claim a refund in accordance with the preauthorized limit and additional cost, as envisaged by the enhancement. In any case, the upper limit of this facility cannot exceed the sum insured under the contract of insurance.


This means repudiation of a pre-authorization request, admission liability or cashless facility and or settlement of a claim under the insurance contract.


This refers to a difference between the amount claimed and the admissible amount and also any violation of the terms and conditions of the insurance policy or agreement.

Domiciliary hospitalization

Medical treatment for a period exceeding 3 days for such illness, diseases or injury which, in the normal course, would require care and treatment at a hospital but is actually given at home, under certain circumstances. For eg., where the patient cannot be moved to the hospital or there is no room available at the hospital — as per the definition of the insurance policy.


This is a situation when the insurer seeks to increase the limit of the authorized claim amount, resulting from extension of hospitalization.


This refers to items that are specifically and expressly removed from the scope of the insurance contract and, hence, are not payable.


Medical treatment after getting admitted in a hospital

Insured amount

The maximum limit up to which the insured can seek medical treatment under the specific Mediclaim policy


The individual who, by paying a premium, secures himself to receive medical treatment up to a fixed sum of money, in the event of injury, loss or damage to his body


A corporate body licensed by the IRDA for underwriting various insurable risks against any or all insurable perils with an assurance to make good the loss in an unforeseen eventuality

Mediclaim policy

An insurance policy that covers the hospitalisation expenses incurred during an in-patient hospitalization. Insured persons should check the terms and conditions of the policy to understand the nature and the scope of risk covered.

Medico-legal case

A situation arising out of treatment at the hospital for any bodily injuries sustained in an accident or an attempt of suicide, which needs to be intimated to the police and other concerned authorities for any investigation and procedures. For eg., burns, suicide, assault, road traffic accidents, etc

Network hospital

A network hospital is a hospital which has entered into an agreement or MOU with an insurer or a TPA to request pre-authorization, extend the cashless facility and accept payment at a later date on submission of bills, complying with the policy requirements. Hospitals that do not have a prior agreement for cashless hospitalization with your insurer or TPA are called non-network hospitals.

Planned hospitalization

Taking advantage of the medical condition where one does not require immediate hospitalization (as it would not affect his/her quality of life in any way), the insured seeks pre-authorization sufficiently in advance of the actual admission to the hospital for treatment on a cashless basis.

Policy terms & conditions

This refers to the terms and conditions outlining the details and limitations of the insurance contract, indicating the requirements for fulfilling or adhering to the contract of the insurance.


This means the authorization issued by the insurer or the assigned TPA for admission and treatment up to a value, as deemed fit by the insurer, for treatment by the hospital. To receive pre-authorization one has to make a request providing the details contained in the Pre-Authorization Form.